As a Presales Agent, you will be the driving force behind turning potential leads into confirmed bookings. You will be the first point of contact for our patients, delivering world-class service.

Key Responsibilities:

• Actively manage and convert assigned leads into bookings to meet and exceed individual and market pre-sales targets.

• Execute high-quality outbound (and Inbound) call management, ensuring the highest standard of customer care is maintained at all times.

• Escalate complex issues to the Team Lead when necessary.

• Consistently meet and exceed key performance indicators (KPIs), including lead conversion rates, call volume targets and quality targets

• Actively participate in coaching, up-skilling sessions, and training programs to continuously improve sales techniques and product knowledge.

• Strictly follow established processes, guidelines, and training materials to ensure a consistent and compliant customer experience.

• Accurately provide feedback into the CRM system.

About Impress

We believe everyone deserves a smile they’ll love. We are IMPRESS, the largest chain of digital orthodontic clinics in Europe, revolutionizing the invisible orthodontic sector and bringing smiles to people's faces. Our unique combination of medical expertise and digitalization has earned us recognition as one of the top fastest-growing HealthTech companies by Forbes. Born in Barcelona in 2019, we have expanded across 10 countries with more than 110 locations, offering leading care and state-of-the-art technology.

🚀 What we offer

• Compensation: €20.000 - €21.500 gross yearly (+€1.500 variable)

• Working hours: 9am - 6pm or 11am -9pm (rotating hours) and some Saturdays 9am - 6pm

• Incentive plan: Participate in the medical teams' incentive plan to share in our success.

• Environment: Modern, beautifully designed clinics with high-end equipment.

• Culture: High-energy international team. We thrive on hands-on collaboration, a relentless drive for improvement, and celebrating our global wins.

• Benefits: Special discounts & benefits on treatments, aligners, and products.

• Growth: Comprehensive training for professional growth.

• Career Development: Dynamic, unique, and fast-paced environment with impressive career development opportunities.

Diversity and Inclusion

We cultivate a culture of inclusion and diversity. We celebrate our employees' individual strengths, views, and experiences and we encourage all candidates to apply, without regard to race, colour, religion, gender identity, sexual orientation, age, national origin, disability, or any other factor.

Our differences enable us to be a better team; one that makes better decisions, drives innovation, and delivers better results.